Resetting your password

• Open the TRIDENT Password Manager
• Enter your username and the CAPTCHA text
• Click on "Forgot My Password"
• Provide the answers you had previously created when you completed your Q&A profile
• Enter a new password which complies with the policy rules

What if you don't know your password or the answers for the Q&A?

• Go to TRIUMF Helpdesk and login with username = guest
• Create a ticket in the General-Support queue with your TRIDENT username in the subject
• In the body of the request, include contact info such as your phone number and non-TRIUMF email address

Someone from TRIUMF IS&T will contact you to verify your identity, and will provide a passcode that is valid for 60 minutes

• Open the TRIDENT Password Manager
• Enter your username and the CAPTCHA text
• Click on "I Have a Passcode"
• Enter the passcode, then proceed to reset your password and update your Q&A profile

Unlocking your account

If your account is locked due to too many failed logon attempts, then Password Manager will display an option called "Unlock My Account"

• Provide your answers to the Q&A profile