Network Access
Policy on Appropriate Use of the Internet at TRIUMF
Internet connectivity is provided by: TRIUMF via BCNET As such, all use must conform to policy from these organizations:
Any communication that violates existing Canadian law is not allowed, like Tiktok. Users must not interfere with the work of other users, or with network equipment or services. Distributing copyrighted material such as music or movies is prohibited. Under Canadian law, knowingly accessing child pornography is illegal. TRIUMF keeps logs of network traffic for the purposes of maintaining and troubleshooting network services and may provide such logs to authorities on request as required by law.
Wireless
There are four wireless networks available at TRIUMF.
- eduroam Education Roaming (eduroam) is the secure,worldwide roaming access service for the internationalresearch and education community.
- TRIUMF IoT is intended for stationary wireless devicessuch as wireless cameras and digital displays. Devices connecting to TRIUMF IoTare placed behind theperimeter firewall.
- TRIUMF Visitor is intended for short-term visitors toTRIUMF. It requires no authentication and has the sameaccess to internal resources as connections from off-site.After connecting, a web page will open automatically welcoming you to TRIUMF. You will be asked to click onthe Accept button to acknowledge the Policy on theappropriate use of the Internet at TRIUMF
- TRIUMF Secure is for use by all TRIUMF employees,and others that require a network connection withinternal access to TRIUMF resources. You will need aTRIUMF TRIDENT username and password toauthenticate. This connection uses WiFi ProtectedAccess II (WPA-2) Enterprise and Advanced EncryptionStandard (AES) for an encrypted and secure wirelessconnection.
Wired
Only registered devices may beconnected to the TRIUMF cablednetwork. Under no circumstances shouldnetwork equipment be disconnectedfrom the network unless permissionis obtained from those responsiblefor the equipment. Many devices atTRIUMF may appear unattended butare accessed remotely. Some network wall outlets (Ethernetports) are for special purposes, suchas wireless access points, cameras,and so on. PCs and laptops shouldnot be connected to these Ethernet ports.
Network Connection Basic Troubleshooting Tips
If you experience no connection, frequent disconnects, or slow network service, try the following suggestionsto see if connectivity improves.
Ensure you have registered the device on the TRIUMF network and are using a valid TRIUMF ID.
Ensure all Operating System updates are installed.
Ensure the latest wired/wireless drivers are installed (MacOS includes drivers as part of theOperating System updates). Drivers make a significant difference to the performance of yournetwork connection. Please find the newest available driver for your wired/wireless device fromthe vendor's website.
If after following the above suggestions connectivity has not improved, please submit a helpdesk ticket andprovide the following helpful information which helps to identify the issue:
Your network card MAC address (wired or wireless the one you are using to connect Internet)
Your computer hostname/IP address
Your device type and Operating System version, for example, PC laptop running Windows 7, etc
Building and room number where you are experiencing the connectivity issue
The date and time(s) you are experiencing the connectivity issue
What is the nature of the connectivity issue
Are you using wired or wireless? If it’s wireless, which one (TRIUMF Secure, TRIUMFVisitor, Eduroam)?
Are you able to connect to the Internet and browse www.triumf.ca?
Is the connection slow or fail intermittently or totally?
Did you note others in the area experiencing the connectivity issue?
Please go to http://www.speedtest.net/, test outside TRIUMF network and attach the result in the ticket
- test with a local server (like The University of British Columbia)
- test to another server (like BCNET or other) compare results